Frequently Asked Questions

We accept a variety of payment methods including Visa, Mastercard, American Express, Elo, Visa Debit, Visa Electron, Diners Club, Discover, JCB, Shop Pay, Google Pay, Amazon Pay and PayPal. Our transactions are conducted in AUD (AU$) and USD ($).

At KORUHOME, we understand that your online security is of paramount importance. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payment service provider.

For more information, please see our privacy and security policy.

If your credit or debit card payment was declined, make sure that you have entered the correct card details and that your card is still valid.Additionally, please confirm that the billing address you entered matches the address registered with your card.If you continue to experience issues, try using a different payment card or PayPal.

For more detailed information on why your payment was declined, we recommend reaching out to your card issuer directly. Only your bank can provide specific reasons for the decline, ensuring your personal privacy.

There is a brief period during which we might be able to cancel your order before it is dispatched. If you need to cancel your order, please contact our customer support team as soon as possible.

For made-to-order items, you can cancel within 48 hours of placing your order. If you cancel after this window, a 50% cancellation fee will be deducted from your refund.

We are unable to accept additional payments for items after your order has been placed. If you wish to purchase additional items, you will need to place a separate order.

Please note that we cannot remove items from your existing order. Instead, we would need to cancel and refund your entire order, allowing you to place a new one with the correct items.

If you need assistance with your order, please contact our customer support team directly.

After placing your order, you should receive a confirmation email within an hour.

If you haven’t received it, please check your Junk or Spam folder. If it's not there, contact our customer support team for help.

You can also check your Order History under the 'My Account' section on your profile to confirm your order was placed.

You can enter your promotional code in the 'Add a promotional code' field during the basket stage of checkout.

Please note that promotional codes cannot be combined with other offers, including sale items, and only one code can be used per transaction.

Unfortunately, we cannot apply a promotional code to an order after it has been placed. Please double-check your order and make sure to enter any promotional codes before completing your purchase.

If you have ordered a mixture of small and large items, they will be dispatched separately, and you will receive a dispatch confirmation email with further information regarding the delivery of each shipment. Smaller items will be sent immediately, while larger items will be delivered on an agreed date that is convenient for you.

Please note that made-to-order and preorder items will ship as soon as they are available and by the date displayed on your order confirmation. If you have ordered an in-stock mattress along with a preorder or made-to-order bed, the mattress will be held until your bed is ready to be shipped. If this is not convenient for you, please contact our KORUHOME Support team, who can assist with releasing your mattress for an earlier delivery.

Once your order is on its way, we’ll send you a dispatch confirmation email with a link to track your shipment.

For small items (such as textiles, table lamps, tableware, and accessories) shipped via FedEx, you can also track your order directly on their website using the provided tracking number.

For larger items (like armchairs, lighting, beds, rugs, and sofas), the Ryder team will contact you to schedule a delivery date once your order arrives at the local depot. Please note that the timing of this contact may vary depending on your delivery address.

We can attempt to change your delivery address up until the point of dispatch. However, please note that this may not always be possible due to the speed at which some orders are shipped.

To request a change, please contact our KORUHOME Support team with your order details as soon as possible.

If your order is already in transit, you may be able to update your delivery address directly with the courier. Keep in mind that this could affect your delivery date.

If your order is already in transit, you may be able to update your delivery address directly with the courier. Keep in mind that this could affect your delivery date.

If you realize there is an error in your contact details after placing your order, please contact our KORUHOME Support team as soon as possible. They will do their utmost to assist you.

Please note that updating your address may result in your pre-selected delivery slot no longer being available.